Frequently asked questions.
Do you offer samples of pet products before placing a bulk order?
Certainly! We understand the importance of ensuring the quality and suitability of our pet products before making a bulk purchase. We are happy to provide samples for you to test and evaluate. This will allow you to see and feel the products firsthand, and assess how they meet the needs of your pets.
What are your lead times for manufacturing and delivery of pet products?
Our lead times for manufacturing and delivery of pet products vary depending on the specific product and quantity ordered. Typically, our standard lead time for manufacturing is 3-5 weeks, but this can be expedited with additional fees if needed. As for delivery, once the products are manufactured, we use a combination of ground and air shipping to ensure timely delivery. International shipping times vary depending on Port to Port locations. We also offer expedited shipping options for those who need their pet products urgently.
Are your pet products compliant with safety and quality standards?
Our pet products are designed and manufactured with the highest regard for safety and quality standards. We understand the importance of ensuring that our products meet or exceed industry regulations and guidelines to provide peace of mind for pet owners. Our team is committed to conducting rigorous testing and quality control measures to guarantee that our products are safe for use with pets. We also prioritize using high-quality materials and ingredients to ensure the durability and effectiveness of our pet products. Additionally, we stay informed about any updates or changes to safety and quality standards within the pet industry to continuously improve our products
Are there any specific requirements for importing pet products into different countries?
When importing pet products into different countries, there are specific requirements that need to be considered. These requirements can vary depending on the destination country and the type of pet product being imported. Common requirements may include obtaining import permits, adhering to specific packaging and labeling regulations, and ensuring that the products meet any health and safety standards set by the importing country. Some countries may also have restrictions or bans on certain types of pet products, such as those made from endangered species or containing certain ingredients. It is important to thoroughly research and understand the import regulations of the destination country, as failure to comply with these requirements could result in delays, fines,
What types of pet products do you source?
We specialise in sourcing a wide range of pet products including but not limited to pet food, treats, toys, grooming supplies, accessories, training aids, healthcare products, and pet bedding. Our sourcing capabilities cover products for various types of pets including dogs, cats, birds, small animals, reptiles, and aquatic pets.
Can you customise pet products according to specific requirements?
Yes, we can customize pet products according to specific requirements. Whether it's a unique size, colour, material, or design, we have the capability to tailor our pet products to meet your specific needs. Our team of experienced designers and manufacturers can work with you to create custom pet accessories, such as collars, leashes, beds, and clothing, that align with your vision.
Do you offer private labelling or branding services for pet products?
Yes, we offer private labeling and branding services for pet products. Whether you are a pet store owner, a veterinarian, or a pet product distributor, we can work with you to create custom branded pet products that align with your brand identity.
Do you offer product inspections for pet products?
Yes, we offer product inspections for pet products. Our team of experienced inspectors is trained to assess the quality, safety, and compliance of various pet products including food, toys, accessories, and grooming supplies. We understand the unique requirements and regulations within the pet industry and ensure that all products meet the necessary standards for the well-being of pets. Our comprehensive inspections cover aspects such as material safety, durability, functionality, and labeling accuracy to provide you with a thorough evaluation of the products. Whether you are a manufacturer, distributor, or retailer, our inspection services can help you maintain the integrity of your pet products and build trust with your customers. With our expertise and commitment to quality, you can have confidence in the products you offer to pet owners.
What is the minimum order quantity for pet products?
The minimum order quantity for pet products can vary depending on the specific product and the supplier. Some suppliers may have a minimum order quantity of one unit, while others may require a minimum order of multiple units or a certain dollar amount
